Docs and Tickets Become a Copilot Staff Will Use

• TRUST-01

  Talk to the builder

  You communicate directly with the engineer who scopes and writes the system. No account manager in between.

• TRUST-02

  Based in Mesa, Arizona

  Phoenix metro on-site when it helps, remote across the United States when it does not.

• TRUST-03

  Projects and retainers

  Fixed-scope builds or ongoing engineering support, depending on what the work actually needs.

• TRUST-04

  You own what we build

  Source, deployment, and credentials stay in accounts you control. We can hand off or stay on.

• Containerized MCP over the knowledge stores you already run
• Answers grounded in sources, with a clear “I don’t know” path
• Permission-aware access so models only see what that role can see
• Optional write-back into tickets or drafts, always with review
• Evaluation after launch so the copilot stays useful

1. STEP-01

   20-Minute Discovery

   Tell us the outcome, current systems, and constraints.

2. STEP-02

   Written Scope

   Receive a clear recommended approach, timeline, and estimate.

3. STEP-03

   Build in Visible Milestones

   See working software in staging as the project moves toward launch.

No account-manager handoff. You communicate directly with the people building the system.

What happens on the first call?

Twenty minutes to map the outcome you need, the systems already in place, and the constraints around them. No pitch deck and no pressure. You leave with a recommended approach — or an honest answer that the work is not worth building.

Will I speak directly with the developer?

Yes. You talk to the engineer who scopes and builds the system. There is no account manager layer and no handoff to a separate delivery team.

Can you work with our existing systems?

That is most of the work. CRMs, ERPs, storefronts, warehouses, support desks, and internal databases get connected through APIs, webhooks, and — where AI needs a scoped view — a Model Context Protocol connector.

Do we need to replace our current software?

No. The default assumption is that the systems you already pay for stay. Replacing a system of record is a different class of project and should be a deliberate decision, not a prerequisite for getting value.

Can you extend an existing codebase?

Yes. Taking over, extending, or productionising an existing application or prototype is a common starting point. The first call covers the current state of the code and what it would take to move forward safely.

Do you work with companies outside Arizona?

Yes. Luera Web Solutions is based in Mesa, Arizona and works across the Phoenix metro in person, with remote engagements nationwide using async communication and scheduled video calls.

What project sizes are a good fit?

Focused builds through multi-month product development, plus ongoing retainers. The best fit is a defined outcome — a workflow, integration, application, or automation that needs to ship. Budget and timeline are covered on the first call so the scope matches what you expect to spend.

Who owns the code?

You do. Source, deployment, and credentials live in accounts you control. We document what we build and can either hand it to your team or stay on for iteration.

Can you sign an NDA?

Yes. Send your NDA before the call if you would prefer to discuss specifics under it, or we can talk in general terms first and paper it before scoping.

How quickly can a project start?

Start dates depend on current commitments and the scope of the work. The discovery call covers realistic timing along with the approach and estimate, so you know before committing to anything.

Does this lock us to one CMS, analytics tool, or AI vendor?

No. The layer is written against the job — content, behavior, catalog, knowledge, or operations — not a preferred-vendor list. If you change platforms later, the connector is what we update. The surface your team uses stays yours.

What does IT need to know about security?

The connector only sees the systems and fields you authorize. Credentials stay in your environment. We design for least privilege, audit logs, and a human review step before anything public goes live.

Is this just another chatbot on the website?

No. The point is a working surface: a site generated from live content, a storefront driven by the catalog, a copilot that answers from your SOPs, or an ops tool that posts into the ERP. Chat can be a piece of that. It is not the product.

Who owns the connector and the generated site?

You do. Source, deployment, and credentials stay in accounts you control. We build the layer, document it, and can stay on for iteration — or hand it to your team.